The team at myCare UK is proud to announce the results of our Annual Service User Survey for 2024. Thank you to all of our valued service users who took the time to participate!
With the input of 132 service users, our annual survey reveals some encouraging results, including a high level of satisfaction with our services and care workers. We have also identified some specific areas to focus on as we continually strive to improve our quality of care.
The majority of the service users surveyed live in Aberdeen City, with the rest from Aberdeenshire and Victoria Grange. We provide a range of personalised home care solutions in these areas, including home care, live-in care, and care for various conditions, including dementia and learning disabilities.
Read on for an overview of the survey results, including our four key takeaways and corresponding questions and answers.
For more information about the survey or our home care services, contact the friendly team at myCare today.
Takeaway 1: We Are Meeting Your Requirements
We are proud to be a trusted provider of home care services for families in the North East of Scotland. When asked about our overall services, an overwhelming majority of 119 respondents reported a positive result.
Question: Does the care and support you receive continue to meet your requirements?
Answer: 119 respondents said yes; 4 respondents said no
Takeaway 2: You Feel Respected and Understood
It is important to us that our service users feel respected, understood and valued. We were pleased to see respondents report a high level of familiarity with their care workers, and in turn felt their care team understood their needs.
Question: I am treated with respect
Average rating: 4.75 out of 5
Question: I feel confident in my care and support because I know the staff and when to expect them
Average rating: 4.54 out of 5
Question: My care workers know me well and know what is important to me
Average rating: 4.74 out of 5
Question: I am involved in decisions about my care and support, and if I want my family or friends to be included, they can be
Average rating: 4.64 out of 5
Takeaway 3: We Are Reliable and Well-Presented
The respondents also reported a high level of confidence in our care team’s ability to be equipped with the right practical resources, including sufficient time and knowledge to do the job and appropriate equipment and uniforms.
Question: My care workers are knowledgeable and have skills which enable them to care for me well
Average rating: 4.55 out of 5
Question: My care workers have enough time to support me in the way I prefer
Average rating: 4.41 out of 5
Question: My care workers are well-presented and their uniforms are clean
Average rating: 4.84 out of 5
Question: My care workers wear gloves and aprons when they visit me
Average rating: 4.58 out of 5
Takeaway 4: Communication Is a Key Focus Area
The respondents also illuminated a number of areas where improvements may be needed. A key theme that emerged through some of the ratings below, and a number of written responses, was a need to increase or refine communication between our service users, care workers and office teams.
Question: Someone lets me know when there are changes to my care and support
Average rating: 3.77 out of 5
Question: Someone from the office team reviews my care and asks me how I am getting on with my care workers
Average rating: 4.04 out of 5
Question: If I am not happy with my care or support, I know how to speak with someone and I am listened to
Average rating: 4.16 out of 5
Further Notes on the Survey
The myCare Annual Service User Survey for 2024 contained a total of 40 questions answered by anonymous respondents. For the majority of questions, the respondents were asked to provide a rating between 1 and 5 and/or to write their own answers.
The myCare Annual Service User Survey for 2024 contained a total of 40 questions answered by anonymous respondents. For the majority of questions, the respondents were asked to provide a rating between 1 and 5 and/or to write their own answers.
It is important to us to understand how effective and satisfying they believe our services to be. We report on what we do well, but also where we can improve and develop our services.
Experience the myCare Difference
If you’re looking for an experienced, compassionate, and local home care team in Grampian, Tayside or surrounding areas, look no further than myCare. We have a proven track record of not only providing a high standard of care but also listening to our service users and actioning their feedback.
For more information on our home care services, please get in touch with our friendly team.
