Are you considering a change in career? You may be looking for work that feels more meaningful, offers greater stability or simply aligns better with where you are in life.
At myCare, there are many ways to build a rewarding career, and it’s not just about becoming a care worker. From administration and coordination to learning and development and more, there are pathways to suit a wide range of skills and ambitions.
In this article, we’ll look at the different roles within myCare, what they involve, and how others have grown their careers with us.
Ready for a rewarding career in care? Reach out to our experienced myCare team today. We’re here to answer your questions and guide you toward the right pathway.
Why Choose a Career With myCare?
A Career With Real Purpose
Choosing a career in care is more than finding a job; it’s about making a meaningful impact on someone’s daily life. Whether you’re helping someone regain confidence after an illness or offering reassurance during a difficult time, the difference you make is immediate and profound.
Decades of Local, Family-led Support
For more than 25 years, we’ve supported individuals and families across Grampian and Tayside. As a family-owned organisation, we’ve grown by staying true to our values: compassion, dignity and genuinely personalised care.
When you join myCare, you become part of a close-knit local team where people know your name and value your contribution.
Strong Community Need
Scotland’s population continues to age, with more people choosing to stay at home for as long as possible. This creates a growing need for dedicated home care workers in our communities.
A career with myCare offers stability, flexible hours and a clear pathway for long-term growth in a sector that needs skilled, compassionate people.
A Supportive Team
Great care starts with great people, and we take that seriously. From your first day, you’ll have the guidance, training and encouragement you need to thrive. Our team works closely together, supporting one another on and off shift, so you never feel alone on the journey.
Discover the Different Career Paths at myCare
A career with myCare offers far more than frontline care work. Our organisation is built on a wide range of roles that support individuals, families and our wider team, giving you the flexibility to grow your career in the direction that feels right for you.
Whether you’re interested in supporting clients directly or prefer a behind-the-scenes role that keeps our services running smoothly, there’s a pathway here to suit your skills and ambitions. Some of the roles you may progress into include:
- Office Administrator
- Recruitment Administrator
- Learning and Development Officer
- Coach and Learning Mentor
- Care Practitioner
- Care Coordinator
- Quality Officer
- Management
A Closer Look at our Roles
Office Administrator
Office administrators play an essential part in keeping myCare running smoothly. They are often the first point of contact for families, employees and professionals, helping to ensure every query reaches the right place quickly and professionally.
This role suits someone organised, calm and confident with communication. Different responsibilities include:
- Handling and directing incoming calls to the correct department
- Managing spreadsheets, filing, printing and record-keeping
- Supporting customer-facing, employee-facing, recruitment or operational tasks
- Dealing with queries, compliments and complaints
Recruitment Administrator
Recruitment administrators help bring new talent into myCare. They manage the full recruitment journey, ensuring every candidate is supported from application to induction, while maintaining safe recruitment practices.
Daily tasks and responsibilities may include:
- Monitoring the company website and recruitment portals
- Shortlisting and pre-screening candidates
- Collecting references and PVGs following safe recruitment standards
- Supporting candidates from application through to induction
- Working closely with training teams, coordinators and line managers
Learning and Development Officer
Learning and Development Officers ensure staff are confident, well-trained and working safely. They lead induction sessions, maintain training systems and support both new and experienced employees with essential learning updates.
This position involves:
- Delivering company induction for new staff
- Ensuring all employees complete mandatory training
- Maintaining training matrices and eLearning systems
- Troubleshooting training or equipment issues on-site
- Working with managers to maintain safe working practices
Coach and Learning Mentor (CALM)
CALMs support employees directly in the field, helping them reflect, grow and feel confident in their roles. This role bridges the gap between office and frontline work and suits someone who is patient, encouraging and passionate about mentoring others.
Daily expectations may include:
- Carrying out probation reviews, annual reflections and progress reviews
- Conducting observation visits and supporting development
- Acting as a positive role model for field staff
- Completing detailed administrative and reporting tasks
- Demonstrating empathy, patience and strong teaching skills
Care Practitioner
Care Practitioners play a crucial role in ensuring individuals and families receive the right support from the very beginning. They assess needs, build personalised care plans and maintain strong professional relationships with clients. This may include:
- Completing assessments for new services
- Developing personalised care plans
- Working with area coordinators to maintain smooth service delivery
- Communicating with families and other professionals
- Reviewing services every six months and maintaining accurate records
Care Coordinator
Care Coordinators make sure every service user receives the care they expect, exactly when they need it. They manage scheduling, adjust care packages and support continuity of care across their area.
Our care coordinators are also expected to:
- Create and adjust rotas and care packages
- Maintain PASS (scheduling and care planning system)
- Support high levels of continuity for service users
- Utilise a strong attention to detail, patience and empathy
Quality Officer
Quality Officers help myCare maintain high standards across every part of the service. They manage feedback, oversee compliance and support the organisation in continuous improvement. This often involves:
- Sending surveys and gathering customer feedback
- Managing complaints, investigations and audits
- Maintaining electronic quality records
- Ensuring compliance with quality standards
Management
Management roles ensure the organisation operates safely, efficiently and in line with national standards. From line managers to directors, this pathway suits confident leaders who care about people, quality and continuous improvement.
Depending on your area of management, you may be expected to:
- Oversee day-to-day operations across the service
- Ensure all staff work within role expectations
- Uphold Health and Social Care standards and codes of practice
- Maintain health and safety and employment law compliance
- Utilise strong organisational, communication and people skills
Questions to Help You Find the Right Career Path
Before choosing your pathway with myCare, it’s important to take a moment to reflect on what you enjoy, what you’re good at and where you’d like your career to grow.
These questions are designed to help you explore your strengths, your aspirations and the type of role that may suit you best.
- Think about the career pathway options presented to you. What option appeals to you most and why?
- If you could choose your top three positions, what would they be and why?
- What excites you about upskilling your knowledge, and how will you share your experiences with others?
- Describe yourself using three different adjectives, eg, kind, caring, understanding.
- What will you do if you select a career pathway and find out it’s not for you?
- What are your short, medium, and long-term career objectives?
Who Thrives in a myCare Role?
Whether you enjoy working directly with people in their homes or prefer a behind-the-scenes role that keeps everything running smoothly, there’s a place here for your skills, strengths and ambitions.
People who thrive in our roles often share a few important qualities, such as:
- Kindness and Empathy: You genuinely care about people and want to help them feel comfortable, respected and understood.
- Patience and Calmness: You stay steady and reassuring, even when someone is having a difficult day.
- Reliability and Trustworthiness: Families and clients depend on you, and you take that responsibility seriously.
- A Willingness to Learn: Whether it’s building confidence in personal care or learning how to file documents, you’re open to growing your skills.
- Good Communication Skills: You listen well, speak clearly and understand the importance of keeping families and colleagues informed.
- A Supportive Mindset: You enjoy being part of a team and know that great care happens when everyone works together.
- A Positive, Problem-solving Attitude: You can think on your feet, adapt to someone’s needs and help make everyday life a little easier.
Many of our most valued team members joined us from completely different careers; retail, hospitality, childcare and more. What they all have in common is a desire to do something meaningful and a commitment to helping people live well at home.
See What a Career Pathway Looks Like First-Hand
Sometimes, the best way to picture your own career pathway is to hear from someone who’s already on the journey. Nicola Smith is one of our valued team members. She joined myCare in 2022, training for an administrator role.
Nicola chose to begin in an office-based position to understand how our background processes worked and how we provided care. This foundation has helped her build confidence, develop new skills and feel more connected to the wider team.
While Nicola continues to work in administration, she’s now aiming to progress into a supervisor role. This next step reflects her dedication and passion for supporting others, as well as the many opportunities myCare has for growth.
How to get Started With Your myCare Career
Starting your journey with myCare is simple. Begin by exploring the roles that interest you and submitting an online application. Our recruitment team will get in touch to guide you through the next steps, from an informal interview to your induction and training.
To see what roles are currently available, visit our vacancies page or contact us directly if you’d like to ask us any questions about our roles. Your career with myCare begins with just one step, and we’re here to support you from the start.
