We are happy to provide care for anyone over the age of 18. We are registered to care for adults, however our current customer base covers a wide span of ages and support. From learning disability to dementia or a short term weekly shopping visit – there is no one size fits all.

We try to accommodate every request, within what’s legal and respectful of both a carer and a service user’s rights, and what is within the service agreements with the local authorities who we work in partnership with. Our carers cannot carry out nursing procedures including dressing of wounds, administering injections and any invasive procedures.

This will be discussed with our customers at the assessments. We will agree how long we think the visit may be and continue to monitor the visits to ensure that the person using the service and the care staff are satisfied.

You should read our client guide, which describes our services and how we devise a care plan together with the client and their family / advocate etc. The care plan is written with full input from our service users and family members. Our prices are fully inclusive based on the assessment carried out.

Costs will depend on the amount of support and the complexity of needs. There’s no one-size-fits-all and costs will be discussed at initial assessment stage. There are no ‘hidden / extra’ costs, we are always completely transparent and set everything out in an agreement prior to any service starting.

Many people ask – what is live-in care? This is where one of our professionally trained carers lives with you in your own home – full-time, seven days a week – so there is always care on-hand whenever you need it. 24-hour live-in care is a wonderful, welcome alternative to residential care which eliminates any upheaval or disruption and allows you to be independent, stay close to friends, keep pets and most importantly maintain all your hobbies and interests.

In short, you benefit from our 20 years’ experience in the care sector and on-going support from our team. Our live-in care is a bespoke service, completely tailored to your needs. We begin by one of our experienced team visiting you at your home, listening carefully to your needs and we then establish a comprehensive assessment of how we can help. We’ll match you with one of our carefully selected and professionally trained carers and once we have introduced you, you’ll have the on-going advice and support from our office team. You also have the full confidence and knowledge that we are fully regulated and regularly inspected by the Care Inspectorate.

It is never too early to find out what options are available. This will help you to find the best quality care, arranging care at the best possible time and preparing for financing. Our team will be more than happy to talk you through the options available to you and guide you without pressurising in any way.

Yes. Services are available for as little as one hour up to 24 hours, 7 days a week, 365 days a year.

We have a process in place to make sure your loved one’s needs are assessed regularly and the Care Plan is adjusted accordingly. In addition there are opportunities for you to provide us with feedback so we can improve our services:

• Regular care plan reviews
• Quality control visits
• Reassessments
• Client Satisfaction Surveys