Every family wants the same thing: to know their loved one is being cared for with kindness, respect, and understanding. Behind every care plan is a story: of someone’s daily routines, their favourite cup of tea, the moments that bring comfort, and the trust that builds over time.
The right support goes beyond daily assistance. It’s about connection and the confidence that your loved one is truly understood.
At myCare, we understand how important that sense of connection is. Which is why we conduct regular reviews and surveys of our support to ensure we are on the right track.
In 2025, our latest survey was used to help us build a new initiative, offering better support. Learn about the steps we took and the initiative we employed to help bring our clients and care workers closer together.
Does your loved one need compassionate, attentive support? At myCare, we offer tailored home care to help your loved one live comfortably, confidently, and with dignity. Reach out to our team today.
The myCare Annual Survey 2025
Our annual survey is designed to be simple and easy to complete, with three key categories:
- Quality of Care
- Communication and Support
- Overall Satisfaction
This structure helps us understand every part of your care experience, from how safe and respected you feel, to how well we share information and respond to your needs.
In 2025, we received over 100 responses for each question, with consistently high ratings across all areas. For every question, our score never dipped below a 4 out of 5 stars.
Once each question is answered, we also have an open section for loved ones and families to add anything else they would like to let us know. These comments offer valuable insight into what matters most, helping us celebrate what’s working well and identify where we can continue to improve.
Here, we’ll take a closer look at what each section covers.
Quality of Care
This focuses on how our clients feel about the everyday care they receive, from how respected and safe they feel, to how professional, friendly, and attentive their care workers are. High-quality care means more than meeting basic needs; it’s about trust, compassion, and helping people feel comfortable and valued in their own homes.
| Question | Average Rating |
Responses |
|---|---|---|
| My carers treat me with dignity and respect | 127 | |
| I feel safe and well cared for in my home | 127 | |
| The carers are friendly and approachable | 126 | |
| My care visits happen on time and as expected | 126 | |
| I feel that my needs and preferences are understood | 127 | |
| My Care Worker notices changes in my mood and supports me if I get upset or I am worried about anything | 119 | |
| My Care Workers are knowledgeable and have the skills enabling them to look after me well | 118 | |
| My Care Workers are well presented and their uniforms are clean/tidy | 121 |
“Caroline is an excellent person willing to go the extra mile for clients.”
Communication and Support
Great care relies on clear, ongoing communication. This section helps us understand whether clients feel heard, informed, and supported. It also clarifies whether they know who to contact, feel listened to when raising concerns, and receive updates about any changes.
| Question | Average Rating |
Responses |
|---|---|---|
| I am involved in decisions about my care and support | 117 | |
| I know how to contact My Care Grampian if I have questions or concerns | 117 | |
| I feel listened to when I raise an issue or concern | 117 | |
| The information I receive is clear and helpful | 113 | |
| Someone lets me know when there are changes to my care and support | 114 | |
| Someone from the office team reviews my care needs and checks how I’m getting on | 109 |
Overall Satisfaction
This category brings everything together, offering a complete picture of how clients feel about their experience with myCare. It helps us see what we’re doing well and where we can grow, ensuring that every improvement we make truly reflects the voices of those who matter most.
| Question | Average Rating |
Responses |
|---|---|---|
| Overall, how satisfied are you with the care you receive? | 121 |
“I am very happy with My Care and feel so cared for.”
“All my carers are good to me and help with any problems.”
“Your care is pretty darn good!”
“Very satisfied — my regular girls are the best.”
“Lesley my carer is more like a daughter to me.”
“Megan is an excellent example of a kind and concerned carer.”
“If I phone, the person that answers is always friendly and polite.”
“A big thank you to all your staff.”
A Test of Change Initiative
Though our overall ratings were high, we always strive to do better. When reviewing the surveys, we noticed that a few clients and families mentioned communication as an area that could be improved.
We understand how important it is to feel informed, heard, and confident about your care. That’s why we introduced a ‘Test of Change’ initiative, focusing on strengthening communication and continuity between clients, families, and care workers.
From the surveys, 25 clients who shared concerns were invited to take part in a more detailed review, with 12 joining the initial trial. Together, we looked at simple but meaningful ways to improve.
Turning Feedback Into Better Care
After taking steps to improve our processes with a Test of Change, we continued to gather further feedback from the 12 participants. This helped us understand how the changes were working in real situations and ensured every improvement made a genuine difference to their care experience.
The results were heartening. We were told:
“The service he is receiving is 90% better.”
“Things have greatly improved, and no need to continue with the test of change.”
“The carers are absolutely lovely, just so caring and wonderful.”
Their feedback reminded us that open, honest dialogue is at the heart of great care, and it’s something we’ll continue to nurture every day.
Experience the myCare Difference Today
At myCare, we’re proud to support families with care that’s personal, respectful, and centred around what truly matters most.
The Test of Change journey has reminded us that listening deeply, learning openly, and acting thoughtfully may help strengthen the trust we share with every client and family we support.
If you’re looking for compassionate, person-centred care that truly listens, our team is here to help. Reach out to us today to learn how we can support your loved one with warmth, respect, and understanding.
We are grateful for your trust, and we’ll keep striving to make your care even better every day.
